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Answer basic questions or resolve basic computer problems in an expedient manner. 

Respond to telephone calls, emails and personnel request for technical support. Identify, research and resolve technical problems in a timely manner.

Ability to learn and utilize Lean Six Sigma as a continuous improvement methodology to eliminate waste, improve accuracy and build quality into processes. 

Diagnose calls to determine the level of technical experience required. 

Provide support to all user IT related issues. Work with available resources to provide effective solutions in accordance with escalation procedures. 

Train users in the proper use of hardware and software as necessary. 

Assists in administrating Active Director objects and accounts. 

Maintains IT equipment database.

Performs SAP password resets. 

Install or perform minor repairs to hardware, software and peripheral equipment, following design or installation specifications.